Delivering sustainable solutions for private and third sector providers

Business Development

With the on -going review of health and social care budgets we have an in-depth understanding of the challenges facing providers.

With experience in strategic commissioning, procurement and business development we will work to maximise efficiencies and develop long term sustainable business strategies.

We recognise that Senior Management often spend most of their time dealing with the everyday challenges of running an organisation, they can struggle to find the space to move the business forward.

We are able to make recommendations by working closely with senior management, bringing innovation into forward thinking.

We collaborate with local authorities and CCGs to gain an in-depth understanding of their market position, gaps in service provision and work with our clients to design and develop new services in line with market demand.

We are able undertake these functions on an interim management role or provide strategic consultancy to ensure our clients have the correct processes in place to grow their business.

ThinkCare works with a number of third party agencies and can provide a fully comprehensive package including:

• Developing and implementing a strategic marketing plan
• Tendering and bid writing
• Reviewing and developing budgets & pricing structures
• Developing marketing material
• Implementing a new business leads database
• Branding and Website Development
• Social Media management

We have a track record in:

• Improving occupancy levels
• Developing new income streams
• Securing contracts
• Re-modelling existing services whilst maintaining quality
• Setting up and developing new and sustainable services
• Forging partnerships between care, support and housing providers
• Identifying merge and acquisition opportunities

Quality Compliance and Operational Management

With increased focus on systematic inspection and regulatory requirements, ThinkCare draws on our combined wealth of experience across the sector by coming to the table with a fresh pair of eyes.

We work with our clients to develop the right operational structures in line with best practice, delivering outcome-focused solutions.

Our approach is empathic and holistic ensuring individuals who access services remain at the centre, with our full commitment to ensuring their safety and welfare.

With experience in developing robust monitoring and management systems, we work alongside our clients to ensure these are embedded within operations to consistently ensure compliance with regulatory bodies.

In our experience many providers get bogged down with risk mitigation that they fail to highlight significant successes. ThinkCare will work closely with management and staff teams to draw out examples of good practice and ensure this is effectively evidenced and communicated to key stakeholders.

We recognise that in some cases services fail to meet the required standards. ThinkCare can provide interim, short-term crisis management, supporting providers in their representations, developing and implementing improvement plans and liaising with the relevant authorities.

ThinkCare can offer a number of services tailored to your business needs, including:

• An in-depth organisational review on quality and performance. Analysing statistical data from audit outputs, highlighting risks and opportunities, analysing complaints and safeguarding trends, guiding on risk mitigation, corrective actions and non-conformities
• Periodic Audits to individual services with an action plan and schedule of outcomes to be assessed on each visit
• Quality Assurance surveys and a client satisfaction summary report
• Assessing the role, systems and structures of the organisation so that it can support co-production
• Advice and guidance on specific trends and developments, including changes in regulations, risks and opportunities

We have a track record in:

• Improving audit scores and KPI’s achieving exceptional results
• Reviewing and developing policies and procedures in line with best practice and regulatory requirements
• Developing quality management and assurance tools which measure performance against key quality standards and organisational objectives
• Developing induction processes and providing learning and development for all functions within the organisation
• Mentoring and coaching key personnel
• Capturing and highlighting examples of good practice
• Supporting organisations to achieve accreditation with Investors in People

Workforce Development

With significant developments in the sector, achieving a sustainable workforce can present a challenge. Low retention levels and high staff turnover can have a significant impact on the quality of support, increasing risks around safeguarding and sequentially presenting a threat to business continuity.

ThinkCare supports organisations with taking care of their most valuable assets by developing staff skills and knowledge ensuring an efficient, productive and happy workforce.

We work alongside leaders to develop the culture and ethos of their organisation, ensuring there are sufficient systems in place to support staff teams.

Our HCPC and BPS Chartered Counselling Psychologist will work with staff teams to develop a culture of open communication and dialogue.

We have a strong appreciation of the challenging role that front line staff undertake and ensuring that there are safe and contained spaces to express feelings, support the development and sustainment of a healthy workforce.

ThinkCare offer:

• Group and 1:1 Clinical Supervision – supporting staff to cope with and manage difficult feelings associated with their work
• Group Reflective Practice – enabling staff to learn to think about dynamics and unconscious processes supporting resilience and developing skills

ThinkCare work in partnership with a number of leading training providers and can offer training in psychological theory, psychosocial approaches and therapeutic work with children and adults.

Housing Management

To acquire, develop, own and manage a property portfolio requires significant investment in both time and money.

ThinkCare provides advice and guidance in all aspects of housing management and delivery, supporting organisations to deliver strategic objectives, improve efficiency and respond to a rapidly changing operating environment.

With extensive experience in the sector and well-established relationships, ThinkCare can support with sourcing accommodation through acquisition, the private rented sector as well as assist with forging partnerships with registered social landlords.

With widespread experience in the delivery of care and support we can advise on care-related construction, ensuring environments are robust, fit for purpose and completed to a high standard.

Having the right high-quality design can greatly improve the quality of life for those who access services.
When looking at the environment we do not just consider aesthetics but the consider the whole package for service users and staff, influencing how they live and work.

ThinkCare can provide the following housing management functions:

• Develop and implement housing management and service development strategies in line with organisational goals and objectives
• Advise and guide on relevant legislation and enforcement
• Preparation and management of contracts
• Source accommodation and assist with developing partnerships with housing providers
• Assist with environmental design for specific service user groups
• Develop management systems for lettings, income and service charges
• Improve arrears recovery processes and implement measures to minimise rent arrears
• Review property compliance and ensure services meet regulatory requirements